psst… call center people!
Train. Track. Close better.
ChatMesh listens to every sales and support call, scores it against your playbook, and turns it into coaching your team can use tomorrow morning.
- العربية
- Türkçe
- English
call coach
every call.
every agent.
- AgentHi, it's Sara from Smile Clinic. Is now a good time? ✓ asked permission
- ClientYes, but the price I got elsewhere was lower.
- Agent
Our price is fixed, I can't change it.✗ too defensive - CoachAsk first: “What was included in that offer?”
- AgentCan I book your free scan Thursday at 11? ✓ clear next step
Hi, we're ChatMesh!
Most managers hear a few calls a week. We hear all of them, so coaching is based on what actually happens on the phone, not on what someone remembers.
We started with one simple idea: the notes your agents scribble next to the keyboard are the most useful data in the building. They just never make it into a report.
See what we doScribbled next to every keyboard:
- call back Ahmed — Thu 3pm!!
- price objection again
- who has the WhatsApp lead??
40 calls today43 ☺
ChatMesh turns these into tasks, scores and reports.
What we
do
AI role-play
Agents practise with AI customers who argue about price, hesitate or get angry, and get scored on every reply.
Call scoring
Every call transcribed, summarized and graded against your own scorecard, in Arabic, Turkish or English.
Team dashboard
Scores, conversion and trends per agent, plus the objections your customers raise most.
WhatsApp + pipeline
Calls, chats and follow-ups attached to each lead, so nothing slips between shifts.
Built for how your customers actually talk.
Most call analytics tools are trained on American English. ChatMesh is built for teams that sell in Arabic dialects, Turkish and English, often in the same call, and over WhatsApp as much as the phone.
made for teams that live on the phone:
- Call centers
- Sales teams
- Clinics & medical tourism
- Real estate
- Education
- Insurance
Sound
familiar?
“I only have time to listen to five calls a week. Which five?”
The QA lead“New agents take a whole month before they can close on their own.”
The sales manager“Half our leads came in on WhatsApp and nobody followed up.”
The founderHow it
works
not a quarter ☺
-
1
Bring your calls
Upload recordings or connect your phone system. WhatsApp connects in a few clicks.
-
2
Set your scorecard
Start from an industry template, then tweak criteria and weights to match how you sell.
-
3
Coach with evidence
Each agent gets a personal plan and practice scenarios based on their real calls.
-
4
Close more
Watch scores and bookings climb week by week, per agent and per team.
Ready to close better?
Open the demo to explore a team dashboard, review a scored call and practise with an AI customer. No sign-up needed.
Open the live demoanytime!
Get early access
We're onboarding a small group of call centers and sales teams first. Early teams get hands-on setup and founding-customer pricing.
- Free setup of your first scorecard
- Your first 100 calls analysed at no cost
- A direct line to the team building it
we reply within 2 working days!
Questions?
Do I need to change my phone system?
No. You can start by uploading recordings. When you're ready, ChatMesh connects to common cloud telephony providers so calls arrive automatically.
Which languages are supported?
Arabic (Levantine dialects such as Syrian, plus Gulf and Modern Standard Arabic), Turkish and English. Calls that mix languages are handled too.
What about privacy and call recording laws?
You stay in control of your data. Recordings are encrypted, access is role-based, and you decide how long data is kept. You remain responsible for telling customers that calls are recorded, as laws such as KVKK and GDPR require.
Can I use my own scorecard?
Yes. Start from an industry template or build your own criteria, weights and required phrases.
How much will it cost?
Pricing is per agent per month. Early-access teams get founding-customer pricing, locked in for their first year.