Hi there,
We've spent years around sales floors and call centers in our region. The best agents weren't the ones with the best script. They were the ones who listened, asked one more question, and always ended the call with a clear next step.
The problem was that nobody could see it. Managers heard a handful of calls a week. New agents learned by sitting next to someone for a month. And the most useful information, what customers actually said, ended up on a sticky note and then in the bin.
So we built ChatMesh: a coach that hears every call, in the language your customers speak, and turns it into practice, scores and follow-ups your team can use the next morning.
— the ChatMesh team